Renting a vehicle isn't my most favorite thing to do. Staff was friendly.
Upon our arrival, the car of the type we were expecting was clean and waiting for us. The paperwork process was fairly quick. although we initially had to wait a few minutes for the computer system to release the vehicle from the previous client. The branch manager waited on us. He was professional and pleasant. He made us aware of options we should consider, but was not pushy. The only scary part of the process was leaving the vehicle in the parking lot upon returning. According to our contract, we needed to have the car back to Enterprise by 11:30 p.m. on a Saturday. We did this, but what made it scary was that we knew we were responsible for the vehicle until the next business day (Monday). Fortunately, nothing happened to the vehicle during that period. So, everything turned out well.
Great customer service.
Had a reservation but when I got to the facility the vehicle needed an oil change...that the manager sent Me to the shop to get. Waited for the oil change for an hour only to discover the front signal light was out. Yup he sent me back to the tire place and auto zone to get the issue fixed. He told me he didn't want to change the vehicle out because the other suv needed an oil change too. Almost 3 hours of this and the manager didn't even offer to credit my almost $400 rental fees or deposit. The Durango was nice otherwise but way too much drama for a rental car.
The representatives were very nice. The cost of renting the car was pretty reasonable. It was very unexpected when someone from the office called during our trip and asked if everything was going OK. This was a nice touch. The office being local was a great plus.
Enterprise Rent A Car is a US Car Rental based in Searcy, Arkansas. Enterprise Rent A Car is located at 2204 E Race Ave, Searcy, AR 72143, USA.
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