Hands down the WORST EXPERIENCE EVER! Currently they have had my vehicle for 92 days... yes.. 92! They have given it back to me 4 times saying it was "fixed" none of which was true. I had to video tape the issues I had to make them take me seriously. I got the car back and had it for 5 days.. and my check engine light came back on. I was PROMISED by the General Manager and Service Manager they would be on top of it, take care of me, make sure it was fixed. All empty promises. It has been 21 days today since I have last heard from them. They are HORRIBLE. WORST customer service I've ever experienced. They are full of empty promises and do not value their customers. I will NEVER do business with them and would NEVER recommend them. I could go on and on about the things I have been lied to about and the horribe communcation and WORK...their work is terrible. Hopefully one day I'll have my vehicle returned and fixed properly. Although it is highly unlikely.
Thanks to the service department. Awesome customer service
Brought my Jeep Cherokee in for a safety recall update. Saved me an all day trip to Heber Springs. Tony in the service department was great. Kept me updated on the progress of the recall which didn't take near as long as expected. Comfortable waiting area and friendly people. They even sprayed off my vehicIe before they gave it back to me.
Stay away from the service department. Left me sitting for hours for a check engine light on, finally got someone to tell me what was going on; they couldn't diagnose it because their internet was down. Left me sitting for 4 hours and couldn't even tell me they couldn't fix it. Got a rental, the lady with the rental co said they had been doing this all week. They could have just told me up front rather than giving me the run around for hours.
Salesman are eager to sell. Finance department is lazy about paying off trade-in vehicles. Been a month and my old truck still has not been paid off. I had asked for a quote on the sales tax for my new truck and they said $1,044 and come to find out I have to pay $2,800 in sales tax out of pocket. I would not have purchased this truck if I had known that. Thanks for screwing me over Orr.
I would recommend their service department to anyone.
Orr Chrysler Jeep Dodge Ram is a US Car Dealer based in Searcy, Arkansas. Orr Chrysler Jeep Dodge Ram is located at 900 Truman Baker Dr, Searcy, AR 72143, USA.
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